Where we Ship
While we’d love to ship everywhere, cheese is temperature sensitive and unfortunately nationwide shipping is not currently available. States in red are where we ship.
They include: Alabama, Arkansas, Colorado, Connecticut, Delaware, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, Virginia, West Virginia, and Wisconsin.
Shipping Timeline
Orders ship out every Tuesday or Wednesday depending on items purchased. We want to get you the freshest cheese possible, and occasionally that will require us to ship out on Wednesday! Orders received after 12pm EST Monday will be shipped the following week. Due to the perishable nature of the product, you will receive the order within 1-2 days of shipping.
In order to ensure delivery by Thanksgiving, orders must be received by Monday, November 17th at 12pm EST.
In order to ensure delivery by Christmas, orders must be received by Monday, December 15th at 12pm EST.
How to Prepare for Receiving
Since cheese is a perishable item, we strongly advise making sure someone will be available to receive the shipment.
If you are sending cheese to someone as a gift, it’s a good idea to let them know that a perishable package is headed their way and make sure they are able to receive and refrigerate it on the day it is delivered.
We understand the desire to keep your gift a surprise, but you don’t have to tell them exactly what’s inside!
Want to delay shipping?
Reach out to us at info@urbansteadcheese.com or (513) 828-0830 to change your delivery date if you would like it delivered a different week.
Warm Weather Fee
Cheese is a perishable product and needs to stay properly chilled during its journey to you. To ensure this, you will see a $2 warm-weather packaging fee on orders requiring additional care from June 1 to September 30.
Shipping to Multiple Locations?
At this time we are not able to process orders to ship to multiple locations. If you would like to ship to multiple locations, you will have to place multiple orders.
The Packaging
Both the Urban Stead red box and it’s filling are recyclable.
The silver pack and ice packs are not recyclable. However, you may choose to reuse them!
Refund Policy
Urban Stead Cheese is not liable if the wrong delivery address is provided in the order, unopened boxes or gifts who are sent to recipients not present to receive the box in a timely manner.
If something happens to the box in transit, we will work with the carrier to replace damaged packages or those delayed during shipping due to weather or mechanical issues.